SKY ICT Achieves 3 Global ISO Certificates
Reinforcing Its Position as a Tech Leader in Aviation & Service Excellence
Strengthening Investor and Partner Confidence as the Company Moves Toward Becoming a Regional Tech Company
SKY ICT (SKY), Thailand’s leading provider of Aviation Technology as a Service and Smart Airport solutions, continues to affirm its world-class standards after successfully obtaining three international certificates: ISO/IEC 27001:2022, ISO/IEC 20000-1:2018, and BS ISO 23592:2021 with the BSI Kitemark™. These certifications cover Information Security, IT Service Management, and Service Excellence—reflecting the company’s strong commitment to elevating its operational quality and advancing toward becoming a global service provider.
Mr. Sithidej Mayalarp, Chief Executive Officer of SKY ICT Public Company Limited (SKY), stated that achieving these three certificates is not merely “meeting the requirements” but a confirmation that SKY ICT has established information management systems, service processes, and customer care quality that align with the highest international standards. These include: ISO/IEC 27001:2022 for Information Security Management, ISO/IEC 20000-1:2018 for IT Service Management, and ISO 23592:2021 with the BSI Kitemark™ for Service Excellence—supported by guidelines for complaint handling (ISO 10002:2018) and customer service best practices (BS 8477:2014). This marks a significant milestone toward strengthening the company’s position and competitiveness in the regional technology market while reinforcing long-term confidence among government agencies, airlines, partners, and passengers.
Achieving Global Service Benchmark
ISO 23592 with BSI Kitemark™ – The Highest Standard for Service Excellence
The certification for ISO 23592:2021 – Service Excellence Guidelines, along with the prestigious BSI Kitemark™ from the British Standards Institution (BSI), is one of the most respected global symbols used by leading organizations to validate service quality and customer satisfaction. The standard covers:
• Service Experience Design
• Complaint and customer satisfaction management (ISO 10002)
• Customer service best practices (BS 8477)
• Transparent, end-to-end customer care
• External expert assessments aligned with global criteria
The BSI Kitemark™ is one of the most valuable recognitions in the service industry, providing direct validation from international experts that an organization can consistently deliver exceptional customer experiences. For SKY ICT, this certification not only reflects the quality of its Airport Premium Service operations but also affirms that every service process is built upon transparency, accountability, and maximum passenger satisfaction.
Enhancing Information Security & IT Service Management with ISO/IEC 27001 and ISO/IEC 20000-1
Mr. Sithidej added that SKY ICT places utmost importance on protecting the data of passengers, government agencies, and airlines. Achieving ISO/IEC 27001:2022 and ISO/IEC 20000-1:2018 is vital for a data-driven organization operating in the aviation industry—where precision, safety, and service continuity are essential. These certifications demonstrate SKY ICT’s strengths in:
• International-level information and cybersecurity
• Structured, auditable IT service management
• Transparent workflows with risk assessment and incident preparedness
• The ability to deliver efficient, uninterrupted services to clients and partners
For SKY ICT, securing all three ISO certificates plays a crucial role in driving the company toward its long-term strategic goals
Strengthening investor confidence as a regional technology company, supported by international standards that enhance transparency, security, and operational excellence.
Increasing competitiveness in the Aviation Technology market, enabling SKY ICT to expand solutions across airports and airlines in Asia and the Middle East.
Elevating passenger and enterprise service quality to a World-Class standard, improving both technological services and the overall airport experience.
“In an era where technology and data form the backbone of global aviation systems, elevating organizational standards to a truly world-class level is essential. These three certifications will become the solid foundation that enables SKY ICT to advance as a trusted leader in Aviation Technology & Smart Airport Solutions—both in Thailand and across the region. We believe this marks a sustainable growth path for SKY ICT and reflects our readiness to help shape the future of aviation technology together with all stakeholders.”
SKY ICT Public Company Limited (SKY), the leader in Aviation Tech as a Service, continues to innovate airport-related technologies across multiple projects with the mission of helping position Thailand as an “Aviation Hub.” The company currently provides key aviation systems, including the Common Use Passenger Processing System (CUPPS), deployed across 13 airports nationwide, the Advance Passenger Processing System (APPS), and various travel-related digital platforms. SKY delivers comprehensive IT solutions with a full suite of products and professional services designed to meet business needs with reliability and expertise.